Ali Kuru's personal weblog - Latest Comments in Phillips Customer Care Sucks

Re: Phillips Customer Care Sucks

Paul Connolly — Tue, 25 Oct 2011 16:04:33 -0000

I bought a defective flat screen TV from Philips for $800. The sound card has never worked properly. I called them, they scheduled a repair (under warranty), but the service company never showed. After several months of going back and forth with the service company, they said I would now have to pay for the repair because it was out of warranty (because they dragged their feet). I've contacted Philips multiple times, but they have refused to honor their warranty. I highly recommend NOT purchasing a Philips product, as, per my experience, I have found that they do not stand by their warranty.

Re: Phillips Customer Care Sucks

John D. — Thu, 04 Feb 2010 17:14:50 -0000

You're not the only one. The internet is full of stories by people screwed by Philips. It seems that every time you have a Philips product that needs repairing, it will be a true struggle to enjoy your rights as a customer.

The best way might be to contact Philips in writing, preferably by a letter checked and signed by your attorney, threatening with a suit or at the very least a complaint at the local customer protection authority.

I guess Philips has given up things like customer care and reputation a long time ago. So, the best way to go about your problem is to contact them in ways that leaves evidence behind (in writing) and with full force.